Panel 11: Human-Human & Human-Machine Interaction amid the COVID-19 pandemic

Panel 11

Title of the panel:

Human-Human & Human-Machine Interaction amid the COVID-19 pandemic

How do People Interact with each other and machines when technological advancements and dynamic capabilities are demanded?

Digital assets; human interactions in times of pandemics; COVID-19; human-machine interaction and outcomes; human capital;
ICT, communication and leadership skills;

Short description of the panel

The COVID-19 pandemic revealed the importance of digital assets to our economies. It has also highlighted the importance of basic and advanced digital skills in view of ensuring sustained and sustainable growth and development of our economies and societies. Today, in addition to digital assets, organizational assets include also human capital. The COVID-19 pandemic was a source of an extra-ordinary stress to humans in their relationships with both machines and their peers. More dialogue and research are needed to uncover how humans interact with machines in the workplace, how COVID impacted human interactions with machines and other humans, and how we can develop digital talent to drive human, machine and business performance in the years to come. This panel focuses on current human challenges amid COVID-induced technological challenges as well as how we create a future where digital workers learn, grow and thrive and advance technological capacity in the workplace.

Some of the topics that will be discussed in the panel:

  • How has COVID positively reframed how humans interact in the workplace?
  • How has COVID presented challenges in human interactions in the workplace?
  • How do human interactions impact the knowledge management field?
  • How can we develop human capital in ICT and encourage more individuals to pursue a digital career path?
  • How can humans and machines interact most effectively to drive economic performance and job satisfaction and career advancement?
  • What new dynamic capabilities were required during the Pandemic given rapid advancements in technology and how did these new dynamic capabilities reframe human interactions, people daily’s lives and work environment?
  • How can organizational and societal leaders assist in filling the skills gap in ICT and ensure a career and educational path that moves novices toward experts in technology fields?
  • How do we rectify the current gender bias  in ICT-related fields?


  • Antonella Carbonaro, University di Bologna, Italy
  • Jennifer Moss Breen, Creighton University, Omaha, Nebraska

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